سياسة التوصيل والاسترجاع

1. Delivery & Coverage Policy (Beni Suef)

Cavello delivers across Beni Suef with thermally insulated bags ensuring food reaches you piping hot and fresh.

• Delivery Zones & Fees:
  • Nile Corniche & Hay El Zouhour: 15 EGP (30 - 40 min)
  • El Gezira & Downtown: 20 EGP (35 - 45 min)
  • City Club & Sports Area: 20 EGP (30 - 45 min)
  • El Hamraya & East Nile: 30 EGP (45 - 60 min)
  • New Beni Suef City: 35 EGP (45 - 65 min)
  • Bayad El Arab: 45 EGP (50 - 75 min)
• Restaurant Pickup: Completely free. Orders are ready for pickup within 20 - 30 minutes.

2. Approved Payment Methods & Instructions

3. Modification, Cancellation & Refund Policy

• Orders can be modified or cancelled within 10 minutes of placement before cooking starts.
• If any item is missing or incorrect, it will be delivered immediately at our expense or refunded.
• Refunds for digital payments are returned to the same wallet or account within 24 business hours.

4. Privacy Policy & Data Security

Cavello respects customer privacy. We collect only necessary contact and address details required for delivery fulfillment. Your data is never sold or shared, and all web traffic is encrypted via SSL/HTTPS.